| Question 1: |
Are there any monthly fees or minimums?
|
| Answer 1: |
No, there are no monthly charges or sign-up
fees but the minimum usage requirement is 5 euros. |
| Question 2: |
How soon will my account be activated?
|
| Answer 2: |
After submitting your application online,
you will receive a welcome e-mail which includes your Personal
Calling Number. Then our Customer Service
will contact to provide your 4 digits secret code assigned to your
DID. Your account will be activated after you have done the payment.
|
| Question 3: |
I didn't received my e-mail after sign-up,
what can I do? |
| Answer 3: |
Some e-mail services, especially free
e-mail services such as HOTMAIL might experience delays in delivering
the e-mail to you. If you don't receive an activation e-mail within
the 4 hours please e-mail Customer Service.
|
| Question 4: |
Can I make more than one
call without dialing the access number (DID) again? |
| Answer 4: |
Yes, If you want to make another call,
then press twice the Star "* *" key and
when you hear the voice menu, press 1 and dial again. When you have
finished press twice the "#" key. For more
details, click here ! |
| Question 5: |
Do I need special equipment
to use ArmenCALL services? |
| Answer 5: |
No. You just dial from a touch-tone phone
to access to the Personal Calling Number
we assigned you. |
| Question 6: |
Do calling rates differ depending
on the time of day? |
| Answer 6: |
Yes. We provide better rates during the
night hours, week-end and holidays than during the Peak Hours. |
| Question 7: |
How can I change my callback
number? |
| Answer 7: |
You can change the return
destination number by yourself, click here !
or by contacting our Customer Service.
In this last case, you have to provide the following information:
- your Personal Calling Number,
- the new callback number (including the country and city codes).
|
| Question 8: |
Do you charge for incomplete calls or
calls that receive busy signals? |
| Answer 8: |
No. we charges for completed calls only.
There is no charge if the destination number is busy if there is
no hang up. |
| Question 9: |
Can I raise/increase my credit limit?
|
| Answer 9: |
Yes. After establishing a good faith credit
history, you may e-mail us your request for additional credit by
contacting Customer Service and
specifying your Personal Calling Number,
your old credit limit and your new credit limit. |
| Question 10: |
Are there additional monthly
fees or extra charges for the ArmenCall service? |
| Answer 10: |
No. We bill for usage only, there are
no fees, minimum usage requirements or extra charges. |
| Question 11: |
When I'm travelling, can I use my Call-back
account? |
| Answer 11: |
Yes, but you will need to change your
callback number by yourself or by contacting our Customer
Service. For more details, click here ! |
| Question 12: |
Can I check my call detail online? |
| Answer 12: |
Not yet, but we are working to provide
you secure online call detail as soon as possible. In case you need
details, contact our Customer Service. |
| Question 13: |
How can I get billing information if
I need it for accounting purposes? |
| Answer 13: |
You will receive an electronic invoice
by e-mail. If you need a receipt duly signed and stamped, contact
our Customer Service and you will
receive it by regular air mail. |
| Question 14: |
How are my calls paid for? |
| Answer 14: |
Usage is payment in advance. |
| Question 15: |
Am I charged for the calls to my DID?
|
| Answer 15: |
No, since the call is not answered, it
is not charged. |
| Question 16: |
Is my rate based on full minutes? |
| Answer 16: |
No, calls are billed in 30 seconds increments
after the first 10 seconds and only for completed calls. There are
no charges for calls than not completed or less than 10 seconds
or calls that are busy. |
| Question 17: |
May I negociate a specific rate? |
| Answer 17: |
Yes. Send an e-mail to our Customer
Service specifying the country of origin and destination
of your calls as well as the total of minutes you need. We can apply
some discounts for customers who are calling more than 1000 minutes
per month as well as for customers who need big quantity of minutes. |
| Question 18: |
Do I have to change my existing long
distance carrier to use ArmenCall? |
| Answer 18: |
No, this is not affect your existing carriers
in any way. |
| Question 19: |
Can I use ArmenCall with my cellular
phone? |
| Answer 19: |
Yes, it might even save you money because
it is an incoming call and in many countries you don't have to pay
for the incoming call. |
| Question 20: |
How many access numbers (DID) can I request?
|
| Answer 20: |
Initially up to a maximum three, for example
for your office, your home and your mobile phone. If you want to
add more you should contact Customer Service.
|
| Question 21: |
Do you provide Internet Services? |
| Question 22: |
Do you provide a "Speed Dial" or "Storing
Numbers" feature? |
| Answer 22: |
Yes, we do. If there are up to 6 numbers
that you call often, you can access them faster by storing them
in your Personal Calling Number's memory.
|
| Question 23: |
Do I need a different access
code for each country when I travel? |
| Answer 23: |
No, your Personal
Calling Number does not change. You will need to have your
calback number changed if you want to be called back in the country
to which you have traveled. For more details, click
here ! |
| Question 24: |
I have difficulty receiving a Call-back
when I use my cellular phone. Why? |
| Answer 24: |
It is due to a delay in transmission on
some cellular systems. To avoid this, you should hang up as soon
as you send the call to trigger your Personal
Calling Number. If you wait until you hear the first ring,
the callback will not reach you, as you will still be on the line
when the Callback comes. |
| Question 25: |
Can I use your service if I am staying
at a hotel or other place where all calls must go through a switchboard?
|
| Answer 25: |
Yes. If you expect to be at the hotel
for a few days, we can establish a Personal Calling
Number which callback to the hotel number. We will record
a greeting that plays: Please connect this
call to Mr. Hagopian in Room 305 enabling the hotel operator
to connect the call to your room. When you pick up the phone, you
just have to dial as usal. Anyway, we recommend you to advise the
reception of your hotel. |
| Question 26: |
How do you time my calls? |
| Answer 26: |
Our system begins timing your call from
when the telephone number you are calling hangs up and stops timing
when you disconnect. Please be sure you dial "#
#" twice at the end of each of your calls to disconnect the
line. If you would like to make an additional call after you have
finished your conversation, dial twice the Star "*
*" and you will back to the voice server prompt asking you
the new number you would like to dial. |
| Question 27: |
I did not find any answer?
|
| Answer 27: |
Send your question with the
formular here below. |
|
